FAQs

FAQs 2017-07-07T16:22:45+00:00
Returns, faulty or damaged goods 2017-05-05T09:42:59+00:00

Bespoke products can NOT be returned as they are custom built to your requirements. This does not affect your statutory rights. Please contact us prior to purchase if you have any questions.

Delivery costs and lead time 2017-05-05T09:40:21+00:00

Delivery costs and lead times will be shown beneath each product. Please contact us if you have any queries.

Credit Accounts 2017-05-05T09:38:55+00:00

We only currently offer payment prior to delivery to all customers.

Ways to order 2017-05-05T09:37:48+00:00

The fastest and easiest way to order is via our online store. However if you wish to order by email, phone or fax we cannot guarantee the lead times offered on this site nor can guarantee the prices will be as low.

Ways to contact us 2017-05-05T09:36:25+00:00

Our office opening hours are 08:00 to 17:00 Monday to Friday. Call our team on free on 0800 112 3230 or use our contact form and we will get back to you.

Are composite doors draughty? 2017-04-25T11:17:26+00:00

Composite doors should not be draughty. If you are experiencing draughts, make sure that your composite door is properly fitted and that the hinges have been adjusted correctly.

How do I care for my composite door? 2017-04-25T11:17:31+00:00

Caring for your composite door is simple. To get the best from your composite door, it is important to oil the hinges and relevant hardware on a yearly basis. Apart from that, the only maintenance required is to wipe the surface of the composite door when it needs cleaning.

Can you get composite side panels? 2017-04-25T11:17:36+00:00

Yes, we supply composite doors with matching composite side panels. These composite side panels can match the composite door in colour and glazing, or you can choose contrasting options.

Can composite doors be opened without a key? 2017-10-09T14:50:42+00:00

We offer two different types of locking – composite doors which can be opened without a key if the deadbolt hasn’t been locked (the standard function for back doors) and composite doors which require a key to gain entry from the outside whether the deadbolt has been locked or not (the standard function for front doors – the door can be opened from the inside without a key unless the deadbolt has been locked). The options can be chosen under ‘Handle Type’ on our Composite Door Designer.

Can composite doors be painted? 2017-04-25T11:18:17+00:00

Our composite doors feature a coloured skin. As the colour runs throughout the skin, rather than coating the surface, it does not wear away or fade like painted doors do. This makes the colour long-lasting and reduces the level of maintenance required to keep the door looking smart. All you need to do is clean the door with a sponge if it begins to look dirty.

Can composite doors be made to measure? 2017-10-09T14:52:12+00:00

All of our composite doors are made to the measurements given to us by you. If you need help measuring your door, see our composite door measuring guide (pdf).
Minimum and maximum composite door sizes.

Are there different qualities of composite doors? 2017-04-25T11:18:29+00:00

Yes, composite doors vary in quality both between manufacturers and depending on the materials used. At the Composite Door Shop, we use only the highest quality materials in our composite doors – fibreglass instead of uPVC for our front door skins and thermal foam injected into the core instead of polystyrene. All our composite doors meet high quality standards, backed up by a comprehensive 10 year guarantee.

Does my composite door require registration with FENSA? 2017-04-25T11:18:35+00:00

Doors with less than 50% glazing are exempt from requiring registration with FENSA under Part L of the Building Control Regulations.

LINK TO PDF OF REGS

Can I pick a custom glass? 2017-04-25T11:18:40+00:00

To allow you to source your exact glass requirement locally, we offer most of our range unglazed. We do offer custom glass designs for composite doors installed by us.

Why can I not change the backing glass on some designs? 2017-04-25T11:18:46+00:00

This done to standardize stock and enable efficient turn around of the composite doors in a very short lead time.

How long will my order take? 2017-04-25T11:18:51+00:00

All of our composite doors are custom built to your specifications. From the point of order confirmation, doors take between 3 and 7 working days.

How much is delivery? 2017-10-09T14:55:35+00:00

We deliver our composite doors to most places in mainland UK for FREE! If you’re unsure whether we deliver to you, please visit our Delivery Locations page or contact us. There is a small charge for KW,IV,AB,PH,PA Postcodes, Isle of Mann and Isle of Wight, as well as the highlands of Scotland.

Delivery Locations

Can I fax you a quote? 2017-04-25T11:20:29+00:00

There is NO need, everything can be priced in seconds online to get an instant price.

How do I order from the Composite Door Shop? 2017-10-09T14:57:23+00:00

All composite doors are ordered online via our unique door designer. The ordering system is clearly laid out and includes all design options and manufacturing parameters to ensure your quote or order can be processed entirely online by you. If you need any help, the ‘i’ buttons provide easy to understand information – or you can call or email us for assistance (please see the contact page for details).

Can I get a composite fire door? 2017-04-25T11:19:13+00:00

Absolutely – we sell FD30 composite fire doors. Unfortunately, these are not available through our online door designer, but read all the info on our Composite Fire Door page and then give us a call to discuss your requirements and/or place an order on 01582 791180.

ADD LINK TO FIRE DOOR PAGE

How much does a composite door cost? 2017-04-25T11:19:26+00:00

The cost of composite door shop doors is dependent on several different factors, such as composite door style, composite door colour, composite door hardware, composite door security extras, composite door size, whether you want your new composite door installed by us etc. The easiest and fastest way to determine the cost of a composite door for your property, is to use our composite door designer. This special designer allows you to see the price of the composite door as you select the options you want. You don’t need to sign up or give any details, unless you want to save your quote or order a door.

LINKS TO BE ADDED TO DOOR STYLE, COLOUR HARDWARE ETC.

How long do the composite doors last? 2017-04-25T11:19:37+00:00

According to data from the Housing Association Provident Mutual and the Building Research Establishment, our composite doors are expected to last 35 years, if moving parts are oiled yearly.

What colour is the inside of the door? 2017-04-25T11:19:43+00:00

All of our composite doors have a WHITE INTERIOR finish to ensure a light and airy feel to the inside of your hallway.

What are composite doors made from? 2017-10-09T15:01:22+00:00

Composite doors are made from the following components:

  1. Dedicated 70mm PVCu outer frame with galvanised steel reinforcement
  2. Composite PVC subframe for superior stability.
  3. Hardwood inner frame reinforcing for torsional rigidity.
  4. Injected thermally insulating polyurthane foam core (100% CFC free).
  5. 2mm PVC edge banding with ash grain effect embossing routed to match lock face plate & hinge.
  6. 2mm GRP grained surface with through colour to ensure the door skin will NOT warp, twist, bow or crack and never need painting. The GRP skin also has a high resistance against denting.
  7. Part ‘M’ compliant low threshold for wheel chair access. Available in gold, silver or black and comes with twin weather seals & tested to BS6375.
  8. Cill options from 150mm, 85mm or no cill.
Composite Door Cross Section
Why are composite doors considered to be better than other doors? 2017-04-25T11:19:54+00:00

Composite doors are the latest addition to the door industry, and have been designed with the knowledge of the flaws of previous doors. Because of this knowledge and the freedom of using multiple materials, composite doors have been designed to phase out old flaws and create a whole new standard of door

Composite Doors – Phasing out common flaws

Unfortunately, many homeowners will experience flaws when it comes to their front or back door. The effects of seasonal heat changes are an unavoidable issue when it comes to doors made from a singular material. Reinforcing wood or uPVC doors can sometimes weaken the door, causing other issues. Another general issue is security – how can you keep your home secure without spending a small fortune on expensive additions? Without these additions, other doors are vulnerable to potential attacks. There are many other common flaws that people experience.

The design of composite doors has enabled these flaws to be taken in to consideration, and effectively phased out.

The GRP skin prevents the composite door from warping during seasonal changes, preventing the door from both sticking and causing draughts. The thermal core provides further energy efficiency benefits.

The GRP skin of composite doors is able to withstand a higher level of force than most other doors.

The GRP skin provides a maintenance-free finish. No sanding and painting is required to keep the door protected and looking fresh. It also won’t fade or discolour over time like other doors.

Composite doors have a longer lifespan than most doors, increasing the cost efficiency and reducing the environmental impact of the door.

If those benefits were not enough, The Composite Door Shop offers each composite door with a 10-year guarantee.

What is a composite door? 2017-10-09T15:02:14+00:00

A composite door is an exterior door made from a multitude of materials, instead of a singular material such as wood or upvc, which have been chosen specifically for their beneficial properties.

There are three main types of door used in homes today. To answer the question in full, it is important to review each type of door.

Wooden Doors

Wooden doors are the earliest type of door used in homes and have varied in design and style over the years. Despite having been around the longest, the traditional appearance of wood remains highly desirable, especially over the plastic appearance of uPVC.

uPVC Doors

uPVC doors are more modern than wooden doors and are popular for several reasons. One of the main reasons is that uPVC doors are cheap in comparison to expensive wooden doors. They also have other benefits in comparison, such as they have a higher resistance to weathering and require less maintenance in general.

However, both of these doors have flaws which are very similar. The use of a singular material limits the design of the door significantly, allowing for certain flaws to be common across both types of door. This is where composite doors come in.

Composite Doors

Composite doors are the newest type of door used in homes. Composite doors have been designed taking into consideration the common flaws experienced in singular material doors. Using a combination of materials which have been selected for their beneficial properties, composite doors allow for the old flaws to be effectively ‘designed out’.

Composite door specification

Composite doors are made up from a variety of materials, including PVC, wood, insulating foam and GRP (glass reinforced plastic). The combination of materials result in a door that is very strong and secure.

Composite back and front doors have a high resistance to weathering and will not react to seasonal changes like a singular material door. Composite doors have a higher thermal resistance than wooden doors, due to the insulating foam core.

A composite door is designed to appear as a wooden door, with an attractive wood grain, but thanks to the materials used, it won’t fade, discolour or require any maintenance beyond wiping with a damp cloth if it gets dirty.

In short, composite doors are exceptionally well-designed modern doors made from several materials. Their superior quality sets a new high standard within the door industry.